Is there anybody there? Up to two thirds of phone calls go unanswered at Stoke-on-Trent City Council

Is there anybody there? Up to two thirds of phone calls go unanswered at Stoke-on-Trent City Council

Up to two in every three calls made by residents are going unanswered at Stoke-on-Trent City Council as its telephone system and call centre goes into meltdown – beset by continual technical failures and “pressures on staffing levels.” On the 13 March more than 2000 calls went unanswered after an instant messaging service was installed incorrectly …

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Is there anybody there? Up to two thirds of phone calls go unanswered at Stoke-on-Trent City Council

Is there anybody there? Up to two thirds of phone calls go unanswered at Stoke-on-Trent City Council

Up to two in every three calls made by residents are going unanswered at Stoke-on-Trent City Council as its telephone system and call centre goes into meltdown – beset by continual technical failures and “pressures on staffing levels.” On the 13 March more than 2000 calls went unanswered after an instant messaging service was installed incorrectly …

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The post Is there anybody there? Up to two thirds of phone calls go unanswered at Stoke-on-Trent City Council appeared first on PotteriesEYE.

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Stoke-on-Trent council tax payers £4m in arrears

Stoke-on-Trent council tax payers £4m in arrears

Council taxpayers in Stoke-on-Trent ended the financial year in April more than £4 million in arrears – despite the council going to court every week to obtain 23,161 liability orders – a report has revealed. Stoke-on-Trent City council says it has also worked “to signpost people to the CAB or Benefits where applicable and successfully …

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EVENT: Thousands expected for Armed Forces Day celebrations in Longton Park

EVENT: Thousands expected for Armed Forces Day celebrations in Longton Park

Thousands of people will be showing their support for the Armed Forces when veterans, cadets and serving troops march through Queen’s Park in Longton on a special day of celebrations. The Armed Forces Day event – ‘Parade In The Park’ – on Sunday 28th June has been organised by the North Staffordshire Armed Forces Day …

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